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1️⃣ Terms of Use
Effective Date: 01/01/2025
Website: www.thecosmetichealthclinic.com
Business Name: The Cosmetic Health Clinic: Face, Skin, Hair & Laser
Acceptance of Terms
By accessing or using this website, you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, please discontinue use of this website.
Services and Products
This website provides:
• Information about cosmetic dermatology, facial aesthetics, laser procedures, skin and hair treatments
• Appointment booking for clinic consultations and procedures
• Online purchase of skincare, haircare, or cosmetic products
Treatment outcomes and product results may vary between individuals.
Online Store and Purchases
By placing an order on this website, you agree that:
• All information provided during checkout is accurate
• Orders are subject to product availability
• The clinic reserves the right to cancel orders if necessary
Prices are listed in Indian Rupees (INR) unless otherwise stated.
Product Use
Products sold on the website are intended for personal cosmetic use.
Customers should:
• Read instructions carefully
• Perform a patch test when recommended
• Follow professional advice when using active ingredients
The clinic is not liable for adverse reactions due to misuse.
Medical Disclaimer
Information on the website is for educational purposes only and should not replace professional medical consultation.
Use of the website does not establish a doctor-patient relationship.
Intellectual Property
All website content including text, images, graphics, logos, and design elements belongs to The Cosmetic Health Clinic: Face, Skin, Hair & Laser and may not be reproduced without permission.
Communication Consent
We collect personal details like your name, email address, and phone number etc.
By sharing your information, you authorize The Cosmetic Health Clinic: Face, Skin, Hair & Laser to contact you via:
SMS
RCS
WhatsApp
Email
Phone calls
This consent overrides any NDNC/DND registration as per TRAI regulations.
Governing Law
These Terms are governed by the laws of India and disputes shall fall under the jurisdiction of courts in Punjab / Chandigarh region.
Contact
Phone: 8076815082
Email: ceo.icfad@gmail.com
2️⃣ Privacy Policy
Information We Collect
We may collect personal information including:
Name
Phone number
Email address
Billing address
Shipping address
Appointment details
Order history
Automatic Data Collection
When you visit our website we may collect:
IP address
Browser type
Device information
Website usage data
Use of Information
Information may be used to:
• Schedule appointments
• Process product orders
• Provide consultation responses
• Improve website services
• Send promotional communication
Payment Information
Payments are processed through secure third-party payment gateways.
The Cosmetic Health Clinic does not store sensitive payment data such as card numbers or CVV details.
Communication Consent
By submitting your contact information you agree to receive communications through:
SMS
RCS
WhatsApp
Email
Phone calls
This consent overrides NDNC/DND registration under TRAI regulations.
Data Security
We implement reasonable security measures; however, no internet transmission is completely secure.
Third-Party Services
We may use services such as:
• Google Analytics
• Payment gateways
• Shipping providers
These services may collect information according to their own privacy policies.
Contact
Phone: 8076815082
Email: ceo.icfad@gmail.com
3️⃣ Refund & Cancellation Policy
Appointment Cancellation
Patients should cancel appointments at least 24 hours in advance.
Late cancellations may affect future booking privileges.
Consultation Fees
Consultation fees once paid are generally non-refundable.
Exceptions may include:
• Duplicate payment
• System payment error
• Appointment cancellation by clinic
Treatment Packages
Refunds for treatment packages may not be available once treatment has started.
Unused sessions may be evaluated on a case-by-case basis.
Product Returns and Refunds
Due to hygiene and safety concerns, cosmetic products are generally non-returnable once opened.
Replacement may be provided if:
• Wrong product delivered
• Product damaged during shipping
• Manufacturing defect
Issues must be reported within 24 hours of delivery.
Approved refunds may take 5-10 business days to process.
4️⃣ Medical Disclaimer
The information provided on this website is intended for general educational purposes only.
It should not be considered medical advice, diagnosis, or treatment.
Visitors should consult a qualified professional before undergoing any treatment.
Use of this website does not establish a doctor-patient relationship.
Treatment outcomes vary depending on:
Skin type
Medical history
Lifestyle factors
Treatment compliance
The clinic does not guarantee specific results.
5️⃣ Shipping & Delivery Policy
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed on Sundays or public holidays.
Delivery Timeline
Metro Cities: 2–5 business days
Other Cities: 3–7 business days
Remote Areas: 5–10 business days
Delivery times depend on courier services.
Shipping Coverage
Currently we ship across India.
Shipping
What is the cost of shipping?
A shipping charge of Rs. 60 is applicable to all orders under Rs. 999. All the orders above Rs 999 have Free delivery.
How long will it take for the order to reach me?
From the time of shipping, it takes 4-5 days for orders to reach you.
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write a mail @ ceo.icfad@gmail.com or call us @ 8076815082 and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
Once your order has been dispatched, you will receive notification with the details of the tracking number and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Order Tracking
Customers may receive shipping updates via:
SMS / RCS
WhatsApp
Email
Damaged or Incorrect Orders
Customers must report delivery issues within 24 hours with videos / photographs.
6️⃣ Professional Skincare Prescription & Patch Test Disclaimer
Professional Skincare Guidance
Certain skincare products sold on our website may contain active ingredients such as:
Retinoids
Alpha Hydroxy Acids (AHA)
Beta Hydroxy Acids (BHA)
Vitamin C
Pigmentation correctors
Peptides
These ingredients may require professional guidance for optimal use.
Customers are encouraged to seek consultation with professionals at The Cosmetic Health Clinic: Face, Skin, Hair & Laser before using active treatments.
Patch Test Recommendation
Before using any new skincare product, users are advised to perform a patch test.
Steps:
Apply a small amount of the product behind the ear or inner forearm
Wait 24 hours
Observe for redness, irritation, or itching
If irritation occurs, discontinue use and consult a professional.
Skin Sensitivity
Certain treatments or ingredients may increase skin sensitivity, particularly:
Laser procedures
Chemical peels
Retinol use
Sun exposure
Proper skincare guidance and sunscreen use are recommended.
Product Reaction Disclaimer
Although products recommended by the clinic are selected carefully, individual reactions may vary.
The Cosmetic Health Clinic shall not be liable for allergic reactions due to:
• Pre-existing allergies
• Incorrect usage
• Failure to patch test
7️⃣ Before & After Photo & Testimonial Consent Policy
Effective Date: 01/01/2025
Website: www.thecosmetichealthclinic.com
Business Name: The Cosmetic Health Clinic: Face, Skin, Hair & Laser
The Cosmetic Health Clinic: Face, Skin, Hair & Laser may document treatment results through photographs, videos, or written testimonials for medical records, educational purposes, and promotional use.
This policy explains how such materials may be collected and used.
1. Purpose of Photography and Testimonials
Photographs, videos, and testimonials may be collected for the following purposes:
• Documenting treatment progress and medical records
• Evaluating treatment outcomes
• Educating patients about treatment possibilities
• Promoting clinic services through marketing and advertising
These materials help demonstrate real treatment results to prospective patients.
2. Consent for Photography and Video
Patients may be asked to allow photographs or videos to be taken before, during, or after treatment.
Such images may include:
• Face
• Skin treatment areas
• Hair or scalp treatment areas
• Other relevant treatment areas
Photography is performed respectfully and only when necessary for documentation or education.
3. Marketing and Promotional Use
With patient consent, images, videos, or testimonials may be used for promotional purposes including:
• Website content
• Social media platforms (Instagram, Facebook, YouTube etc.)
• Educational presentations
• Online advertisements
• Clinic brochures and marketing materials
These materials may be used to demonstrate treatment results.
4. Patient Identity Protection
The Cosmetic Health Clinic takes reasonable steps to protect patient identity.
Unless explicitly authorized, we may:
• Avoid displaying full identity information
• Use cropped images focusing only on treatment areas
• Avoid using personal details such as address or medical history
However, complete anonymity cannot always be guaranteed when facial images are used.
5. Voluntary Consent
Providing consent for photography or testimonials is entirely voluntary.
Patients may:
• Decline photography or video recording
• Request limited use of images
• Withdraw consent for future use
Refusal to provide consent will not affect the quality of medical care or treatment provided.
6. Testimonial Submissions
Patients who provide written or video testimonials agree that their statements may be used for:
• Website content
• Social media promotion
• Educational or marketing materials
Testimonials may be edited for clarity or length while maintaining the original meaning.
7. Withdrawal of Consent
Patients who previously consented to marketing use of photographs or testimonials may request removal for future use by contacting the clinic.
However, materials already published in print or online marketing campaigns may not be immediately removable.
8. Accuracy of Results
Before-and-after images and testimonials represent individual patient experiences.
Results may vary depending on:
• Skin type
• Medical condition
• Treatment plan
• Lifestyle and aftercare compliance
Images should not be interpreted as guaranteed results.
9. Contact Information
For questions regarding this policy or to request removal of images or testimonials, please contact:
The Cosmetic Health Clinic: Face, Skin, Hair & Laser
🌐 Website: www.thecosmetichealthclinic.com
📞 Phone: 8076815082
📧 Email: ceo.icfad@gmail.com
8️⃣ Treatment Results Disclaimer & Realistic Expectations Policy
Effective Date: 01/01/2025
Website: www.thecosmetichealthclinic.com
Business Name: The Cosmetic Health Clinic: Face, Skin, Hair & Laser
At The Cosmetic Health Clinic: Face, Skin, Hair & Laser, we strive to provide advanced aesthetic and dermatological treatments using modern technologies and professional expertise.
This policy outlines important information regarding treatment outcomes, expectations, and variability of results.
1. Individual Results May Vary
All cosmetic and dermatological treatments offered at the clinic are individualized.
Treatment outcomes may vary depending on several factors including:
• Skin type and condition
• Hair type and density
• Age and genetic factors
• Lifestyle habits
• Medical history
• Treatment compliance and aftercare
For this reason, specific results cannot be guaranteed for every patient.
2. No Guaranteed Results
While many patients experience improvement from aesthetic procedures, no treatment can guarantee identical results for all individuals.
The Cosmetic Health Clinic does not guarantee:
• Complete removal of skin concerns
• Permanent results from certain procedures
• Immediate improvement after a single session
Many treatments require multiple sessions and proper maintenance to achieve optimal outcomes.
3. Multiple Sessions May Be Required
Certain treatments commonly require multiple sessions for effective results, including:
• Laser Hair Reduction
• Pigmentation treatments
• Acne scar treatments
• PRP hair therapy
• Chemical peels
• Anti-aging procedures
Your practitioner will recommend a personalized treatment plan based on clinical evaluation.
4. Before & After Images
Before-and-after photographs displayed on our website, social media platforms, or promotional materials are intended to illustrate possible treatment outcomes.
These images represent individual patient results and should not be interpreted as guaranteed or typical results.
Results may differ based on individual factors.
5. Patient Compliance
Successful outcomes often depend on patient cooperation and adherence to instructions including:
• Following recommended skincare routines
• Attending scheduled treatment sessions
• Using prescribed products
• Following post-treatment care instructions
• Avoiding sun exposure when advised
Failure to follow professional advice may affect treatment outcomes.
6. Risks and Side Effects
All cosmetic and medical procedures carry potential risks or temporary side effects which may include:
• Redness
• Mild swelling
• Skin sensitivity
• Temporary irritation
These effects are generally temporary but should be discussed with the practitioner before treatment.
7. Consultation Requirement
A proper consultation is necessary before undergoing any aesthetic or dermatological treatment.
During consultation, the practitioner will:
• Assess your skin or hair condition
• Discuss treatment options
• Explain expected outcomes and limitations
• Recommend an appropriate treatment plan
8. Marketing and Educational Content
Information provided on the website, advertisements, or social media platforms is intended for educational and informational purposes only.
It should not replace a professional medical consultation.
9. Contact Information
For more information about treatments or to schedule a consultation, please contact:
The Cosmetic Health Clinic: Face, Skin, Hair & Laser
🌐 Website: www.thecosmetichealthclinic.com
📞 Phone: 8076815082
📧 Email: ceo.icfad@gmail.com